Straight answers about how NCTLC works

A transaction coordinator (TC) handles the administrative side of a real estate transaction—deadline tracking, document management, vendor coordination, and closing preparation. NCTLC focuses on behind-the-scenes work while agents manage client relationships and closing the deal. NCTLC does not provide legal advice, negotiate, or make pricing decisions.

Agents sign a Master Service Agreement once, then submit their first file with the executed contract, party contacts, and key dates. Most agents are operational the same day.

The executed purchase contract, buyer and seller contact information, lender details, title company or closing-attorney info, and any existing documents. NCTLC then creates the file, enters deadlines, builds checklists, and sends confirmation.

Standard intake happens same-day. A rush setup option is available for an additional $100 if a file needs opening within 24 hours.

Standard TC (buyer or listing side) is $449 per file. Dual-side coordination is $675. File review costs $225, and teams closing 10+ monthly files can access a $2,500/month retainer option.

Yes. With the pay-at-closing option, your TC fee is deducted from closing proceeds through the closing attorney. Agents provide written authorization, and the fee appears on the settlement statement with no upfront cost.

If work was completed before the deal fell through, the earned portion becomes billable. Under pay-at-closing, if the transaction doesn't close, the client is responsible for any work completed.

Rush file setup under 24 hours ($100), extra amendments beyond three ($50 each), and post-close corrections ($75/hour).

A structured reminder cadence: reminders at 7 days, 3 days, 1 day, and same-day for every critical deadline. Due diligence, earnest money, financing, inspection, appraisal, loan commitment, and closing dates all follow this system. Shorter timelines trigger adjusted cadences.

You receive immediate notification. NCTLC escalates at-risk deadlines to the agent with details so they can make informed decisions, with every escalation documented.

The audit verifies document presence, signature completion, contingency resolution, absence of outstanding lender/title/attorney issues, confirmed closing logistics, and accurate commission information. Missing items are identified before closing day.

No. NCTLC provides administrative coordination exclusively and does not interpret contracts, advise on pricing, suggest negotiation strategies, or make legal recommendations. Questions touching legal, pricing, or negotiation matters get escalated immediately.

Yes. NCTLC carries Errors & Omissions insurance that expressly covers third-party transaction coordination. This protects both parties.

Files remain confidential—separate brokerages and teams cannot see each other's files or communications. Data is classified by sensitivity with role-based access, and important communications are timestamped and logged.

Yes. North Carolina typically uses closing attorneys rather than title companies for closings. NCTLC coordinates directly with closing-attorney offices on document delivery, closing logistics, and settlement details.

Yes. The due diligence period receives full tracking attention with the full 7/3/1 reminder cadence and contract verification.

Yes. Based in eastern North Carolina, NCTLC serves agents statewide with entirely digital coordination and no geographic limitations.