Is your coordinator actually doing the work?
The 31-Point TLC Audit—a free self-scored checklist to pressure-test your current Transaction & Listing Coordinator in under 5 minutes. Updated for 2026 with 10 new listing-coordination questions.
No vendor bashing. 31 specific questions, scored across two independent tracks so contract-only and listing-only work each get a fair read.
A simple yes/no scorecard across 7 categories
Specific, observable behaviors—not vague platitudes. If you can't answer "yes" with evidence, the answer is no.
Onboarding & setup · 3 questions
01Master Service Agreement, communication preferences, documented SOP and sample file.
Communication · 4 questions
02Weekly status updates without prompting, 48-hour vendor introductions, defined response times, logged communication.
Deadline management · 4 questions
037/3/1 multi-touch reminders, same-day calendaring, two-pass deadline verification, immediate at-risk escalation.
Compliance & risk · 4 questions
04Three-touchpoint wire-fraud warnings, admin-only boundaries, disclosure verification, broker-compliance-ready file.
Closing coordination · 4 questions
05Final-72-hour pre-close audit, phone-verified wire instructions, utilities-on confirmation, 3-day TRID CD tracking.
Post-close · 2 questions
06Brokerage-policy archiving and a post-close client package.
Listing Coordination · 10 questions (new for 2026)
07MLS-from-broker-supplied-data only, written broker-approval evidence, vendor coordination, clean handoff into TLC, transparent listing-tier pricing.
Two scoring tracks — TLC core (0–21) and Listing add-on (0–10) score separately, with three score bands each. Next-step guidance — keep them, coach them, or replace them, with the comparison standard for what "great" looks like.
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Download the PDF →Grab the companion guide instead
How to Hire a Transaction & Listing Coordinator—14 pages, 14 non-negotiables, 20 interview questions, 10 red flags, a first-30-days playbook, and a printable 100-point scorecard.
View the Hiring Guide →